Refund and Exchange Policy

Cash refunds are not offered. In case of size issues or damaged product, we offer exchange or the customer will be issued a coupon of same value, which you can use to shop from our store now or in future.

You can contact our customer service department by Contacting us at +92 321 1157861, or you can email us at salman.sheikh@icloud.com.

Exchange Policy

If there any damage or any fault or difference you would find Al Qaim Jewellery House will be responsible to change the product, the customer would have to send return parcel through any reliable courier service at our address.

Item can only be exchanged if it’s not the same as in picture.

If Customer want to exchange any article after receiving her/his order she/he must pay both side Delivery Charges as there was no issue from our end.

We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.

Any Article purchased can be exchanged within 3 days

Exchange allowed only if the article is not used, all tags are intact, packing is in its original condition, and then you are good to go ahead with the exchange process.

Important Note: Dear Customers! PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL, IF THERE IS ANY DAMAGE AND MISSING ITEM SEND US VIDEO, WITHOUT VIDEO WE WILL NOT ACCEPT ANY CLAIM.

Cash refunds are not offered, instead you will be issued a coupon of same value, which you can use to buy now or in future.

In order to exchange, you can contact our customer service department by Contacting us at +92 321 1157861, or you can email us at salman.sheikh@icloud.com. Provide all the required information to us and if all the conditions are met we will provide you the address to ship it to us.

After we have received the article, we will dispatch the new piece.